How To Build New Customers in a Down Economy

Loyal customers. They're the engines of every business. Yet how do companies equip employees to perform their role of winning and retaining customers? Of figuring out customer priorities? Of applying tested strategies to foster enduring relationships?
Dale Carnegie Training® knows how to deliver superior service that not only satisfies customers but transforms them into business partners.
How to Build New Customers in a Down Economy training brings companies the right tools to cultivate valued and lasting customers. These include practices to help employees become good interpreters of what customers want today, and expect tomorrow. We present the most effective tactics for overcoming customer dissatisfaction and client defection. We even offer strategies employees can use to negotiate big wins for both their companies and their customers.

Date: Apr 07, 2009 - Apr 07, 2009
Time: 11:00 AM to 1:00 PM
Cost: $30 for Chamber members, $50 for Non-Chamber members
Location: Cypress Inn, Tuscaloosa

Overcoming the Turtle Mentality: How To Thrive in Difficult Times

Fear and anxiety kill innovation and creativity because they turn employees into turtles. Employees pull back into their shells and think "do nothing wrong" instead of "do the right thing" and "don't rock the boat" instead of "take intelligent risks." These are exactly the wrong attitudes and behaviors at any time but especially so now when organizations need all the new ideas they can get just to stay even. As a leader you need to create engaged teams that will drive performance in spite of this negative atmosphere. Overcoming the Turtle Mentality will give you the tools you need to replace negativity with enthusiasm and do nothing with can-do. Learn how to align personal goals with corporate objectives and create cohesive teams that will help your organization thrive today and be prepared to take advantage of tomorrow's upturn.

Date: May 19, 2009 - May 19, 2009
Time: 1:00 to 5:00 PM
Cost: $99 for Chamber members, $129 for Non-Chamber members
Location: West Alabama Bank and Trust

Engaging Executives in Training

We know from our study of the adult learning environment, that adults want information and skills they can use to solve problems and take advantage of new opportunities. In this workshop, we focus on preparing and delivering training that is in context with the executive's business issues.

"These adults didn't come to my classes because they wanted college credits or social prestige. They came for one reason only; they wanted to solve their problems." - Dale Carnegie

Dale Carnegie Training works with organizations as well as middle market and large corporations to produce measurable business results by improving the performance of employees with emphasis on leadership, sales, team member engagement, customer service, presentations, process improvement and other essential management skills. Recently identified by The Wall Street Journal as one of the top 25 high-performing franchises, the Dale Carnegie Training programs are available in more than 25 languages throughout the entire United States and in more than 75 countries.

Dale Carnegie includes as its clients 400 of the Fortune 500 companies. Approximately 7 million people have experienced Dale Carnegie Training. Dale Carnegie Training's corporate specialists work with individuals, groups and organizations to design solutions that unleash your employees' potential, enabling your organization to reach the next level of performance. Dale Carnegie Training offers public courses, seminars and workshops, as well as in-house customized training, corporate assessments, online reinforcement and one-on-one coaching.

Nancy Covert has been with Dale Carnegie Training® for 22 years and is the President of Dale Carnegie Training® of North and Central Alabama. She is ranked as one of the top 50 trainers in the world for Dale Carnegie and has trained thousands of people to lead richer, more fulfilling and successful lives.

Date: Jun 22, 2009 - Jun 22, 2009
Time: 11:30 am to 1:00 pm
Cost: $20 guests, $15 members
Location: Vulcan Park

How To Overcome Workplace Negativity and keep Employees Engaged During Anxious Times

Apathy. Passive Resistance. Pessimism. Conflict.
Nothing can sap an organization's will to succeed as fast as these symptoms of workplace negativity. They drain the life out of every new idea, the spirit behind every new initiative. Negative attitudes spread to the point where they eventually affect performance and decision-making. That's the bad news.
The good news is that enthusiasm and positive attitudes spread just as quickly and affect performance just as much - in the right direction. Now you can learn to create an atmosphere of success and positive thinking throughout your organization from the master of enthusiasm - Dale Carnegie.

Date: Oct 13, 2009 - Oct 13, 2009
Time: 11:00 AM to 1:00 PM
Cost: $30 for Chamber members, $50 for Non-Chamber members
Location: TBD

2009 YP Expo: Be Seen, Be Heard, Get Involved!

Birmingham Chamber of Commerce

For the third year, the Birmingham Regional Chamber of Commerce brings you the wildly popular YP Expo. With over 700 attendees in 2008, this promises to be the networking event of the year!

The 2009 YP Expo will be June 11th from 5:30-9 at the Birmingham Museum of Art. Come socialize, network and meet over 30 of Birmingham 's YP Organizations! Admission is free!

Date: Jun 11, 2009 - Jun 11, 2009
Time: 5:30 to 9:00 PM
Cost: FREE!
Location: Birmingham Museum of Art